Frequently Asked Questions
Everything you need to know about shopping with Madman
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products covered by a warranty?
Yes, all Madman products come with a standard one-year manufacturer's warranty against defects in materials and workmanship.
Can I change or cancel my order?
Orders can be changed or canceled within 1 hour of placement. After that window, the order has likely entered our processing phase and cannot be modified.